Real reviews from real clients across Los Angeles. Filter by the service or the neighborhood you care about — every entry is a verified paying customer.
“Switched from a large national chain. First difference I noticed was that the same two people show up every visit and I know their names. Second was that nothing is 'not included' — when I asked about the inside of the microwave and the kitchen sink stopper they just did it, no upsell pitch.”
“Four-hour turnaround between a 11am checkout and a 3pm check-in in Culver. They hit it every time and send me photos when they lock up. My Superhost rating hasn't dropped a point since I switched.”
“Two kids under four. The playroom is chaos. They put every toy back in a consistent spot (lego bin, stuffed animal basket, books on the shelf by size) without me having to diagram it. My three-year-old noticed and reorganized it within six hours but we had one clean evening.”
“What finally sold me was the checklist. Every visit I get a text with exactly which rooms were covered and what add-ons (fridge interior, oven, etc). No guessing. No 'did they actually do the guest bathroom this time.' Just a list.”
“They got the dog hair out of my couch seams I'd given up on. Two golden retrievers, cream-colored sectional — I honestly thought I'd have to replace it. The crew brought an upholstery vac I'd never seen before and the cushions look showroom again.”
“Dental office, twelve operatories, strict cross-contamination rules between clinical and common areas. The crew follows our color-coded cloth protocol (they brought their own, matched to ours), uses the products we specify, and logs every visit for our HIPAA-adjacent audit trail. Our office manager has one less thing to worry about.”
“My wife has asthma and we've had to fire two previous services because of the cleaning product smells. Detail Crew switched us to their fragrance-free product line and also uses HEPA vacuums. Zero flare-ups in four months. That's the whole review.”
“They remembered that I prefer the kitchen trash liner tied off rather than tucked, after ONE mention. Small thing. But I've been asking every cleaning service I've ever hired to do this for 20 years and nobody else has stuck with it.”
“Biweekly for seven months now. Same lead every visit (Elena), which matters — she remembers that the office is off-limits on Tuesdays because I'm on calls, and that the cat hides in the laundry room. Tiny things add up.”
“Inherited a 1920s craftsman from my grandfather. Original hardwood, original bathroom tile, original grout that hadn't been touched in maybe 30 years. The crew used a pH-neutral cleaner on the tile (I was worried about etching), scrubbed the grout by hand, and it actually looks white again.”
“Excellent clean overall — really thorough on the kitchen and baseboards, which is where our last cleaner consistently cut corners. Knocking one star because the crew ran about 25 minutes late and didn't call ahead. Office apologized same day and offered a credit, which was fair.”
“I manage three short-term rentals within a half-mile of each other in MB. Detail Crew does same-day turnovers for all three, restocks the consumables from my stocked bin, and flags low supplies before I run out. The consolidated invoice at the end of the month is also a nice touch for the books.”
“Solid cleaning, consistent crew, fair pricing. The online booking portal was a little clunky the first time — took me two tries to add my pet info to the notes field. Everything on the actual cleaning side has been great though.”
“Landlord tried to withhold $600 of my deposit for 'cleaning fees.' Sent him the Detail Crew invoice plus the before/after photos the lead took. Got every cent back within a week. Worth it for that alone.”
“Reliable, fast, and the turnover quality is consistent. Pricing is slightly above the cleaners I used previously but the tradeoff is I don't have to personally inspect every turn anymore, which is worth it. Four stars only because I wish they offered true 24/7 emergency booking — it's business-hours only for same-day.”
“We run a 4,500 sqft design studio near the Arts District. Detail Crew does nightly after-hours and weekly deep passes on the glass and floors. Our clients notice — we've had two remark specifically on how the space 'smells clean but not like cleaner.' Good call on the fragrance-free routine.”
“Yoga studio. Specific sanitation requirements (mats, props, hardwood) and non-negotiable fragrance-free policy. The crew learned our entire protocol in one walkthrough and has executed it without deviation for five months. Students comment on the floors.”
“Post-kitchen-remodel dust is its own genre of misery. There was drywall powder inside cabinet hinges, on top of the crown molding, inside the HVAC vents. They did a two-day clean and I found zero dust on a white-glove test afterwards. My contractor asked for their card.”
“New ADU build in the backyard. Construction was finished late December; we needed it move-in ready by January 5 for my mother-in-law. They did the full post-construction package over two days including the paint overspray on the windows and a full sealant wipe on the new hardwood. She moved in on schedule.”
“Sold the house. Buyer did a final walkthrough and actually texted 'wow' to our agent. The crew got the oven racks, inside the dishwasher filter, the window tracks, behind the fridge — everything on the punch list and a few things I hadn't thought to ask for.”
“Hosted 18 people for a holiday dinner. Detail Crew came the day after. Red wine on the dining room rug, candle wax on two tablecloths, and the oven was a crime scene. They handled every bit of it and the rug didn't need a specialist afterwards.”
“Kitchen fire. Smoke damage in three rooms. Insurance adjuster recommended two companies; Detail Crew was one. They worked directly with the adjuster, did the HEPA and ozone work, and stayed in contact through the whole two-week process. No more smoke smell and no paperwork headaches for me.”
“Post-reno clean after a full bathroom gut. Great work on the actual bathroom and the hallway. They missed one of the bedroom closets that I'd asked them to dust because construction crew had been staging tools in there. I called and they sent someone back the next morning, no charge. Process worked, hence four stars not three.”
“After the Palisades fire we couldn't get the smoke smell out of the curtains or the pillow linens no matter what we did. The remediation crew did HEPA vacuuming on every soft surface, ozone treatment over a weekend, and wiped every hard surface twice. The house smells like our house again.”
“Cigarette smoke from previous tenants was baked into the walls and HVAC of a unit I bought. Painted twice, still smelled it on humid days. Detail Crew's remediation crew did the HVAC scrub, ozone cycle, and a tri-sodium phosphate wash on every wall. First humid day after — nothing. I can finally breathe in my own apartment.”
“Finally tackled the garage (about 600 sqft, semi-finished, storage chaos and spider situation). They de-cobwebbed, shop-vac'd the floor, wiped down the tool bench and shelving, and organized the paint can shelf by volume. Genuinely surprised by the garage work — that was not on my list of expectations.”
“Loft in the Arts District with 18-foot ceilings and industrial exposed ductwork. I figured the dust up there was permanent. They brought an extendable microfiber pole and knocked six years of settled grey off the ducts in about an hour. The air quality in here is visibly different.”
“Downsizing after 22 years in the same house. Emotional week. The crew lead was kind without being weird about it, handled every corner of that house with care, and even asked before discarding a stack of kids' drawings she found behind a dresser. She is a whole person. Please tell her I said thank you again.”
“Beach house with salt air and sand in every crevice. They dismantled the sliding door tracks to vacuum them out, polished the stainless hardware back from the rust it was starting to show, and did the exterior window interiors without being asked. Coming back quarterly from now on.”
“Previous cleaner forgot to restock toilet paper twice in a month and I got two bad reviews over it. Switched to Detail Crew in July. Zero missed restocks since. The lead also texts me a photo of the setup before she leaves every single turn — just sends it, doesn't even ask me to check.”
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