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If any corner of your clean falls short of our 47-point standard, tell us within 24 hours. We come back and make it right — free, no forms, no fighting.
You pick the remedy that works for you. Most clients choose the free re-clean; we offer the refund options for the rare cases where coming back isn't practical. See how clients describe it in their own words.
If any area of your clean does not meet our 47-point standard, report it within 24 hours of service and we will return — at no charge — to re-clean whatever was missed. This is our primary remedy and the one 95% of clients choose.
If a re-clean is not practical (you're hosting a party tonight, you're about to leave town), we will credit or refund the portion of the service that was deficient. Typical range: 20-50% of the service price.
If we simply failed — arrived late, missed multiple areas, damaged something, or left the home in a state no reasonable person would call clean — we refund 100% of the service. No argument.
Four simple steps. No customer-service runaround. No "we'll escalate this to our team" form letters.
Text, email, call, or use the feedback form. Any channel works; all of them route to the Client Success Lead within minutes.
A quick phone photo of the area in question speeds things up and helps us coach the responsible cleaner. Not required — your word is enough.
Re-cleans are prioritized ahead of new bookings. You'll hear from us the same business day with at least two time options.
Before the cleaner leaves, we walk through the flagged areas with you (or send photo confirmation if you're not home). You tell us we're done; we don't assume.
The guarantee is our safety net. The real goal is never having to use it. Here is what sits between our crew and your feedback box.
Every clean runs against the same written checklist. Lead signs off room by room; no check, no clock-out.
Kitchen, bathrooms, and any high-touch surfaces are photographed by the lead before they leave. Photos are stored against the job record for 30 days.
You get a text 4 hours after service: thumbs-up or tell us what to fix. One-tap escalation to the office if anything is off.
Our Head of Training spot-checks one job per cleaner per month, unannounced, using the same 47-point standard.
Plain-English scope. If you're ever unsure, ask — we'd rather over-include than fight over fine print.
Property damage is covered under our $1M general liability policy — see theLicenses & Insurancepage.
Text or call (949) 659-9274, email support@thedetailcrew.net, or reply to your post-clean text. Any of these triggers the same 24-hour response clock.
Yes. It is on this page, on your booking confirmation, and on every invoice. You can also request a PDF copy signed by our Operations Manager.
We still want to hear about it. The 24-hour window is the window for a free re-clean at full service scope. After 24 hours we'll still come out and fix missed work — we just reserve the right to decline if there's no reasonable way to tell whether we caused the issue.
Damage is handled separately, through our $1M general liability policy, not the satisfaction guarantee. See our Licenses & Insurance page for the full claims process.
If we miss it, we fix it — free. That's the whole policy.